Policy

Privacy Policy

At QQbed, we are committed to honoring and respecting your individual privacy. All payment are processed directly and securely by Paypal, Amazon payment or Shopify Inc. DogBed4Less will not be able to view or store your financial information that is securely kept between PayPal/Amazon/Shopify and yourself.

Shipping Policy

All product with more than1 lb. product weight including memory foam cushion or shredded foam will ship by FedEx ground to United State 48 connecting states only. No APO / FPO or P.O. Boxes including Alaska, Hawaii or U.S. Territories. No international shipping.
Patio replacement cover and storage bag order with less than 1 lb. in weight will ship via USPS to all USA address. No international shipping.
Orders are usually shipped within 1 business days with tracking number after payment is cleared.
Please check your email box and/or your JUNK mail box before asking for the tracking number.
Local pick-up are NOT available.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your must return the item in the original packaging within 30 days of your purchase. Restocking fees 15% may apply unless there is a manufacturer defect. Buyers are responsible for all return shipping expenses. If your order qualified for Free Shipping, you may return new, unopened items with original packaging for a full refund minus our cost of shipping your order. Original shipping charges are not refundable. Due to health and sanitation issues, any products that have been used, display excessive wear, are dirty, have hair on them or other signs of prolonged use are not eligible for a refund.

1. Please email qqbed@yahoo.com to request a return and we will assign you a unique RMA number (Return Merchandise Authorization). Please include the reason for your return and the order or transaction number from your receipt.
2. Mail your returned item to address provided from your responded email with RMA number. Buyers are responsible for all return shipping expenses. 

Damaged or Missing Orders: If you receive a damaged package, please take photos of your package. Then Email us within 3 days after the arrival and we will gladly handle all of the claim paperwork and help to get you a refund or replacement. Please email us immediately at qqbed@yahoo.com

Once we have processed your return, we will issue a credit to the credit card you used to make your purchase from us. You should expect to receive your refund within 5-7 business days after we have received your return.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qqbed@yahoo.com to request an RMA number.

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy on the top.

QQbed will not be liable for any incidental, indirect, consequential, or damages of any nature arising from the sale of the product.

Email: qqbed@yahoo.com